Refund Policy

1. Scope

This Refund Policy applies to paid subscriptions and other payments made for Link2Tax (“Service”), which is operated by Sheet2Nest, through our payment provider (e.g. Lemon Squeezy). By purchasing a paid plan, you agree to this policy. Refund requests are handled in line with our payment provider’s capabilities and the rules below.

2. Eligibility for Refunds

You may request a refund under the following conditions:

• Subscription plans: If you cancel and request a refund within fourteen (14) days of the initial charge for a new subscription, we will process a full refund of that charge, provided the Service has not been used in a way that would make a refund unreasonable (e.g. bulk export of data followed by an immediate refund request).
• Renewals: Renewal charges are generally non-refundable once the renewed period has started. We may, at our discretion, issue a partial or full refund for renewals in exceptional circumstances (e.g. duplicate charge, technical failure).

3. How to Request a Refund

Send a clear refund request to us using the contact details provided on the Link2Tax website or in the Service. Include the email address associated with your account and the date and amount of the charge. We will respond within a reasonable time and, where applicable, process the refund via our payment provider. Refunds are credited to the original payment method in accordance with the provider’s processing times (e.g. Lemon Squeezy’s timelines).

4. No Refund After Period

Except as stated in section 2, we do not provide refunds for subscription fees once the billing period has started, or for partial periods (e.g. unused days in a month). Downgrades or cancellations take effect at the end of the current billing period; no refund is issued for the unused portion.

5. Payment Provider

Payments are processed by Lemon Squeezy (or another designated provider). Their terms (e.g. Lemon Squeezy Buyer Terms) may also apply to your purchase. Disputes or chargebacks may be handled in line with their and our policies.

6. Changes

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page will be revised. Continued use of paid features after changes constitutes acceptance of the updated policy. For purchases made before a change, the policy in effect at the time of purchase applies to that purchase.

7. Contact

For refund requests or questions about this policy, contact Sheet2Nest through the contact details provided on the Link2Tax website or in the Service.